Water and Wastewater Utility

Utility Business Office Location - 135 S. Stevens St. Rhinelander, Wisconsin  54501
Phone Number - 715.365.8600
Fax Number - 715.365.8630
 
Beth Mannikko, Finance Asst/Utility Billing
Phone Number - 715.365.8600, Ext. 1
Business Office Hours - Monday-Friday 8:00 a.m. to 4:30 p.m.
 
Utility Resource Documents:
 
Customer Service Forms:
 
  
Freezing Water Information:
Running Water 2021 - UPDATED 3/17/21 "NOTICE OF DISCONTINUATION OF CREDIT FOR RUNNING WATER!"
 
General Information:
 

Department Supervisors:

Tom Roeser, Water Utility Foreman
Phone Number - 715.362.2728 
 
Jim Gossage, Wasterwater Utility Foreman
Phone Number - 715-362-4731
Email - jgossage@rhinelanderutilities.org
 

Wastewater Treatment Plant Location - 2775 Hwy. 17 South, Rhinelander, WI 54501

Office Phone Number - 715.362.4731
On-Call Wastewater Cell Phone Number - 715.493.7752
Fax Number - 715.362.4739
 
Office Hours - Monday through Friday 7:00 a.m. to 3:00 p.m
 
Wastewater Utility Description: Wastewater Treatment Plant Brochure

Water Utility Service Location - 1032 Coon Street, Rhinelander, WI 54501

Office Phone Number - 715.362.2728
On-Call Water Cell Phone Number - 715.493.1212
Office Hours - Monday through Friday, 7:00 a.m. to 3:00 p.m
 

Water Utility Description:

The Water Utility owns and operates 5 drilled wells, 3 aboveground storage tanks, 1-1.25 million gallons underground treatment reservoir, and more than 66 miles of distribution water mains ranging from 4-inch to 16-inch diameter size.  The utility supplies approximately 1.5 million gallons of potable drinking water to its customers on an average day.  The water supply is served to residential, multi-family, commercial, industrial, and public authority customers.  The water supply distribution system also provides for public and private fire protection systems located throughout the service area.

The water utility treats its' native groundwater water supplies with the addition of fluoride to promote dental health; caustic soda to adjust native pH and protect against corrosion; polyphosphates to sequester iron and manganese and protect against leaching of copper and lead; and chlorine for disinfection.  All chemical additions are monitored and controlled to meet the US Environmental Protection Agency (EPA) and the Wisconsin Department of Natural Resources (WDNR) regulatory requirements.

Water Utility Duties:

  • Operate and maintain wells, pumps and treatment facilities
  • Operate and maintain distribution mains, towers, and services